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Privacy Policy

Ticket Vision d.o.o.

Address: Bulevar Arsenija Čarnojevića 58, 11070 Novi Beograd

Activity and code of activity: 7990, Other reservation and related services
Reg.Nr.: 20102440
VAT Nr.: 104159848
Web address: www.tickets.rs
Email: office@tickets.rs

CALL CENTER: 0900 11 00 11
Price of calls from fixed and mobile network MTS is 48,00 din / min. Tax is included in the price of the call. 
Working hours: every working day In the period from 10 to 20 hours, Saturday from 12 to 20 hours (Sunday - not owrking day).



Encrypted orders

All of your personal data will be transferred by SSL (Secure Socket Layer) at a 128 Bit encryption (high) (RSA with a 1024 Bit rate) and can therefore not be misused by third parties. This is the most current security standard on the internet at the moment.



Ticket  Vision d.o.o. is AlphaSSL (https://www.alphassl.com/) certified. A certificate from an authorised certifying authority guarantees a secure transfer of your data and the authenticity of our server.



Cookies are variable content alphanumeric information packets sent by the web server that is stored on the user's computer and stored for a predetermined validity period. The use of cookies allows to query some data of the website`s visitor and track their internet usage. Cookies help to keep track of user`s interests, internet usage patterns and the website visit history in order to ensure that the user's shopping experience is optimal. Since cookies are used as a kind of tag that allows a web page to recognize a visitor returning to the page, by using them valid username and password for that site can also be stored. If the browser sends back a previously stored cookie, service provider processing the cookie has the ability to link the current visit of the user to previous ones but only to relating to their own content.

The information sent by the cookies makes it easier to recognize web browsers therefore users can receive relevant and "personalized" content. Cookies make browsing more convenient, including online data security needs and relevant advertising. With the help of cookies, Service Provider can also create anonymous statistics on page viewers' habits, so can better customize the look and content of the page.

Service Provider's website uses two types of cookies:

- Temporary Cookies – session use (session–id) cookies necessary for the use of the website. Their use is essential for navigating on and for the functioning of the website. Without them, the site or parts of it will not be displayed, browsing becomes obstructed, placing tickets in the basket or bank payment cannot be properly implemented.

- Permanent cookies that will remain on the device, depending on the settings of the web browser, for a long time or until they are deleted by the user. Within these there are internal and external cookies. Internal cookies are created if Service Provider's server installs the cookie and the data is forwarded to its own database. If the cookie is installed by the Service Provider's server, but the data is forwarded to an external service provider, external cookie is used. Third party cookies placed by a third party in the user's browser (Google Analytics, Facebook Pixel) are external cookies. These are put in the browser if the visited website uses services provided by a third party. The purpose of permanent cookies is to ensure that the site operates at the highest level in order to increase user experience.

When visiting the website User can give their consent to storing permanent cookies stored on their computer that can be accessed by Service Provider by clicking on the cookie alert button on the sign in page.

User can configure and prevent cookie related activities by using the browser program. Use To manage cookies, user can usually use the Cookies or Cookie tracing option in Privacy/History/Custom Settings menu under Tools/Settings menu of their browser. Please note however that without the use of cookies it is possible that User will not be able to every service provided by the website, thus especially the payment options.  

Purpose of data processing: carrying out payment transactions with the payment service provider, identifying and distinguishing users, identifying user's current session, storing data created during the session, preventing data loss, identifying and tracking users, web analytics.

Scope of processed data: identification number, date, time and the previously visited webpage.

Period of data processing: temporary cookies are stored until all websites of the same type are closed.

Permanent cookies are stored on user`s computer for a year or until user deletes them.

Possible consequences of failure to provide data: unavailability of certain services of the website, unsuccessful payment transactions, inaccuracies in analytics.



Ticket  Vision d.o.o. uses your e-mail address only for the ordering process unless you specifically order the newsletter program. Cancellations, postponements, substantial changes or repeats that we are informed of in time will be forwarded to you by e-mail. Furthermore we will inform you about vital improvments of the website / shopping process via email. In any case Ticket  Vision d.o.o. does not send un-requested advertising mails.



The use of our online service constitutes an agreement with the use and storage of your information. Any changes in our policy regarding privacy and data protection will be posted on our website.


Privacy Statement

Information Collection, Use and Registration

During the shopping process we only collect the information needed to fulfil the order. First name, last name and email address are printed on the e-ticket to prevent possible misuse. If you wish to subscribe to our newsletter covering above mentioned information, we will use your name and email address to send the newsletter to you. You can sign up for this service on our registration page. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out” section of this document. Ticket  Vision d.o.o. is the sole owner of the information collected on  sabackop.tickets.rs . Ticket  Vision d.o.o. will not make these information accessible to any third party.


If you purchase a ticket or any other service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, telephone number and shipping address) and financial information (such as credit card number, expiration date and name of credit card holder if you wish to pay by credit card). Ticket  Vision d.o.o. does not have an insight into the payment card information. The process of entering those data is done on the payment service provider's platform.

We use this information for billing purposes and to fulfill your orders. Based upon the personally identifiable information you provide us with, we will send you a complete invoice with purchase ID number and all other relevant information. If we have trouble processing an order, we will use information collected on your registration form to contact you.

Customer Service

Based upon the personally identifiable information you provide us with, we will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone.


We store information that we collect through cookies, log files but we do not create a “profile” of your preferences. We do tie your personally identifiable information to your purchasing history. We do not share your profile with any third party.

Surveys or Contests

From time to time we may provide the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), demographic information (such as zip code). We use this information to notify contest winners and award prizes, to monitor site traffic and to make an option for participants to subscribe to our mailing list. We will not share the personally identifiable information you provide us with within a contest or survey with any third party.

Information Sharing and Disclosure

We share personally identifiable information with third party agents and service providers. We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.


We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at office@tickets.rs or send us a letter to Ticket  Vision d.o.o., Bulevar Arsenija Čarnojevića 58, 11070 Belgrade, Serbia to opt-out.

Log Files

As it is the fact on most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.


The security of your personal information is important to us. All of your personal data will be transferred by SSL (Secure Socket Layer) at a 128 Bit encryption (high) (RSA with a 1024 Bit rate) and can therefore not be misused by third parties. This is the most current security standard on the internet at the moment. Ticket  Vision d.o.o. is AlphaSSL (https://www.alphassl.com/) certified. A certificate from an authorised certifying authority guarantees a secure transfer of your data and the authenticity of our server. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our web site, you can send an email to us at office@tickets.rs or Ticket  Vision d.o.o., Bulevar Arsenija Čarnojevića 58, 11070 Belgrade, Serbia.

Business Transitions

In the event Ticket  Vision d.o.o. goes through a business transition, such as a merger, acquisition by another company, or sale of all or a major portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email or prominent notice on our web site for 30 days of any such major change in ownership or control of your personal information.

Changes in this Privacy Statement

If we decide to change our privacy policy we will post those changes to this privacy statement on the homepage and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at office@tickets.rs or Ticket  Vision d.o.o., Bulevar Arsenija Čarnojevića 58, 11070 Belgrade, Serbia.


Updated: 26. February 2020.